LO1 Communication HSC HND

LO1 Be able to explore how communication skills are used in health and social care

LO1 Be able to explore how communication skills are used in health and social care

Relevant theories: humanistic, behaviourist, cognitive, psychoanalytical

Techniques and purposes: techniques eg written, listening, verbal, non-verbal; purposes eg record keeping, giving information, challenging poor practice, educating, decision making, negotiating, advocacy, counselling, mentoringHND Assignment Help

Inappropriate interpersonal communication: barriers to communication eg inappropriate language, incongruent messages, misinterpretation, breach of confidentiality, breach of trust, invasion of privacy, power, threat, abuse; influences on individuals eg self-concept, self-esteem, self-image, ideal self, prejudice, stereotyping, values and beliefs, stress

Supporting specific communication needs: alternative language; language aids eg Braille, signing, Makaton; advocacy, interpretation, translation; environmental conditions, technological aids; processes for accessing additional support

Maintaining confidentiality: privacy, confidentiality, disclosure, protection of individuals, rights and responsibilities

LO1.1 Apply relevant theories of communication to health and social care contexts

LO1.2 Use communication skills in a health and social care context

LO1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care setting

LO1.4 Analyze the use of strategies to support users of health and social care services with specific communication needs

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