Unit 1 Communication in health and social care

Unit 1 Communication in health and social care

  Unit 1: Communicating in Health and
    Social Care Organisations
  Unit code: T/601/1560
  QCF level: 4  
  Credit value: 15  
       
  • Aim

The aim of this unit is to develop learners’ awareness of different forms of communication used in health and social care settings and its importance for effective service delivery.

  • Unit abstract

Learners will investigate the communication processes in health and social care settings considering the barriers to communication and ways to overcome these barriers. Learners will explore the process of communication and how effective communication can affect how individuals feel about themselves. In addition, communication systems within organisations will be critically examined and learners will gain an understanding of the legal frameworks surrounding the recording of information about people. Learners will gain an understanding of the use of information and communication technology as a tool in health and social care settings.

Learners should note that any direct investigation of communication in health and social care placements or employment should be within the context of a job role. Due regard should be given to the confidentiality of information if used to support assessment evidence for this unit.

  • Learning outcomes

On successful completion of this unit a learner will:

  • Be able to explore how communication skills are used in health and social care
  • Understand how various factors influence the communication process in health and social care
  • Be able to explore the use of information and communication technology (ICT) in health and social care.
BH023333 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Health and Social Care – 1  
Issue 1 – May 2010 © Edexcel Limited 2010  
   

UNIT 1: COMMUNICATING IN HEALTH AND SOCIAL CARE ORGANISATIONS

Unit content

  • Be able to explore how communication skills are used in health and social care

Relevant theories: humanistic, behaviourist, cognitive, psychoanalytical

Techniques and purposes: techniques eg written, listening, verbal, non-verbal; purposes eg record keeping, giving information, challenging poor practice, educating, decision making, negotiating, advocacy, counselling, mentoring

Inappropriate interpersonal communication: barriers to communication eg inappropriate language, incongruent messages, misinterpretation, breach of confidentiality, breach of trust, invasion of privacy, power, threat, abuse; influences on individuals eg self-concept, self-esteem, self-image, ideal self, prejudice, stereotyping, values and beliefs, stress

Supporting specific communication needs: alternative language; language aids eg Braille, signing, Makaton; advocacy, interpretation, translation; environmental conditions, technological aids; processes for accessing additional support

Maintaining confidentiality: privacy, confidentiality, disclosure, protection of individuals, rights and responsibilities

  • Understand how various factors influence the communication process in health and social care

Values and culture: factors eg beliefs, age, sex, sexuality, ethnicity, gender, education, social class

Legislation, charters and codes of practice: national, European, United Nations (UN) as appropriate eg equality, diversity, discrimination, confidentiality and sharing information

Organisational systems and policies: information, documents, systems, structures, procedures, practices

Good practice: in accordance with practice and service standards, challenging discrimination, ethics, values, ensuring dignity and rights; data protection (recording, reporting, storage, security and sharing of information)

  • Be able to explore the use of information and communication technology (ICT) in health and social care

Standard ICT software: word-processing, spreadsheets, database, information retrieval, internet, intranet (if available), email, image software

Benefits to users: meeting individual needs, administration of treatments, efficiency of administrative processes, accuracy of records, communication, maintaining independence

Benefits to care workers and organisations: meeting needs of staff, business administration, efficiency, quality of service, meeting requirement of other agencies, accountability, audit

Legal considerations: health and safety eg postural, visual, stress; data protection eg accuracy, security, relevance, up to date, confidentiality, consequences of breaking data protection legislation; access to records

2 BH023333 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Health and Social Care  
– Issue 1 – May 2010 © Edexcel Limited 2010  
   

UNIT 1: COMMUNICATING IN HEALTH AND SOCIAL CARE ORGANISATIONS

Learning outcomes and assessment criter

  Learning outcomes Assessment criteria for pass  
  On successful completion of The learner can:  
  this unit a learner will:      
           
  LO1 Be able to explore how   1.1 apply relevant theories of communication to health and  
  communication skills are     social care contexts  
  used in health and social   1.2 use communication skills in a health and social care  
  care    
      context  
         
      1.3 review methods of dealing with inappropriate  
        interpersonal communication between individuals in  
        health and social care settings  
      1.4 analyse the use of strategies to support users of health  
        and social care services with specific communication  
        needs  
           
  LO2 Understand how various   2.1 explain how the communication process is influenced  
  factors influence the     by values and cultural factors  
  communication process in   2.2 explain how legislation, charters and codes of practice  
  health and social care    
      impact on the communication process in health and  
         
        social care  
      2.3 analyse the effectiveness of organisational systems and  
        policies in promoting good practice in communication  
      2.4 suggest ways of improving the communication process  
        in a health and social care setting  
         
  LO3 Be able to explore the use of   3.1 access and use standard ICT software packages to  
  information and     support work in health and social care  
  communication technology   3.2 analyse the benefits of using ICT in health and social  
  (ICT) in health and social    
      care for users of services, care workers and care  
  care.      
      organisations  
         
      3.3 analyse how legal considerations in the use of ICT  
        impact on health and social care.  
           
BH023333 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Health and Social Care – 3  
Issue 1 – May 2010 © Edexcel Limited 2010  
   

UNIT 1: COMMUNICATING IN HEALTH AND SOCIAL CARE ORGANISATIONS

Guidance

Links

Demonstration and evaluation of learners’ own use of communication skills can be assessed as part of Unit 4: Personal and Professional Development in Health and Social Care. The content of this unit underpins all work in health and social care and therefore has links with all units in the programme.

This unit also has links with the National Occupational Standards in Health and Social Care. See Annexe B for mapping.

This unit also has links with the National Occupational Standards in Leadership and Management for Care Services. See Annexe C for mapping.

Essential requirements

Access to ICT facilities, including the internet is essential to ensure sufficient competence can be demonstrated. Learners will need to be familiar with the systems and processes of record keeping (particularly of the Data Protection Act), and communication within the workplace.

Learners will also require opportunities to practise and demonstrate use of communication skills which can be assessed either in the workplace (as long as confidentiality is maintained and permissions obtained) or in a simulated environment.Employer engagement and vocational contexts

It would be useful for learners to engage in communication activities with users of health and social care services and practitioners in vocational contexts.

Input by specialists such as speech therapists or a sign language interpreter may help understanding of how to support individuals who have specific communication needs.

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