Get for this with hndassignmenthelp@gmail.com


  Unit 16: Managing Communications,
    Knowledge and Information
  Unit code: L/601/0950
  QCF level: 4  
  Credit value: 15 credits


  • Aim


The aim of this unit is to show how communications, knowledge and information can be improved within an organisation including making better use of IT systems.


  • Unit abstract


This unit recognises that communications do not automatically take place effectively in organisations and that both information and work-based knowledge is often insufficient when decisions are made. Learners will look at how managers can improve the planning of their communications processes as well as their communication skills. Learners will understand why managers need to adopt a more inclusive approach to stakeholders affected by the decisions they make and why they need to network on a more structured basis. The unit also looks at how managers can make the information and knowledge they gain accessible to other parts of the organisation.


The unit is designed to develop learner understanding of the interaction between communications, knowledge and information. It also covers how IT systems can be used as a management tool for collecting, storing, disseminating and providing access to knowledge and information.


  • Learning outcomes


On successful completion of this unit a learner will:


  • Understand how to assess information and knowledge needs


  • Be able to create strategies to increase personal networking to widen involvement in the decision-making process


  • Be able to develop communication processes


  • Be able to improve systems relating to information and knowledge.














BH023329 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Business – 73  
Issue 1 – April 2010 © Edexcel Limited 2010  






Unit content




  • Understand how to assess information and knowledge needs


Sources: internal and external, primary and secondary, formal and informal, team workers, customers and other stakeholders


Types: qualitative and quantitative, tacit and explicit, official and unofficial, policy and opinion



  • Be able to create strategies to increase personal networking to widen involvement in the decision-making process


Sources: stakeholders and useful contacts, internal and external Methods: formal, informal


Strategies: formal and informal, direct or via media, relating and interacting, trust and confidentiality, forming business relationships, decision making and decision taking


  • Be able to develop communication processes


Types: meetings and conferences, workshops and training events, internet and email, written, telephone, video conferencing, one-to-one meetings


Approaches: structured and coordinated, planned, formal and informal


Strategy: advantages, disadvantages; informal, face-to-face, formal in writing, emotional, intelligence


  • Be able to improve systems relating to information and knowledge


Type: hard and soft, websites and mailings, access and dissemination


Style: trends and patterns, diagrams and text, consistent and reliable, current and valid; legal and confidential



























74 BH023329 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Business  
– Issue 1 – April 2010 © Edexcel Limited 2010  






Learning outcomes and assessment criteria




  Learning outcomes Assessment criteria for pass  
  On successful completion of The learner can:  
  this unit a learner will:      
  LO1 Understand how to assess   1.1 discuss the range of decisions to be taken  
  information and knowledge   1.2 examine the information and knowledge needed to  
      ensure effective decision taking  
      1.3 assess internal and external sources of information and  
      1.4 justify recommendations for improvement  
  LO2 Be able to create strategies   2.1 identify stakeholders for a decision-making process  
  to increase personal   2.2 make contact with those identified and develop  
  networking to widen    
      business relationships  
  involvement in the decision-      
  making process   2.3 involve those identified in the decision making as  
      2.4 design strategies for improvement  
  LO3 Be able to develop   3.1 report on existing processes of communication in an  
  communication processes     organisation  
      3.2 design ways to improve appropriateness  
      3.3 implement improvements to ensure greater integration  
        of systems of communication in that organisation  
      3.4 create a personal plan to improve own communication  
  LO4 Be able to improve systems   4.1 report on existing approaches to the collection,  
  relating to information and     formatting, storage and dissemination of information  
  knowledge     and knowledge  
      4.2 carry out appropriate changes to improve the collection,  
        formatting, storage and dissemination of information  
        and knowledge  
      4.3 implement a strategy to improve access to systems of  
        information and knowledge.  


 is pioneer in the help services and we offer  with 100% unique content, quality content by adopting required theories & concepts. Our experts have PhD in various fields so that the students can get their assignment with quality work for attain A++ grades in their work. We are having 7 years of experience for offering assignment help for , economics assignment help, Assignment help for economics,  , operation assignment help and others. For assignment help you can contact us at hndassignmenthelp@gmail.com

HND Assignment help is leading and most trusted assignment help service providing range of services for the different subjects but the major area of focus for the organization is HND Assignments. HND in the higher national diploma being offered by the various universities across the world and highest number of students pursue their HND from United Kingdom. HND Assignment help is working with the students in UK since last 7 years for helping them in their HND assignments. We provide help for various HND subjects like HND in business management, HND in travel & tourism management, HND in hospitality management, HND in accounting management, HND in human resource management, HND in law and HND in health and social care etc. Our experts have long experience in writing HND Assignments and they themselves are HND holder from the top notch Universities in United Kingdom. So, we are the best place to get your HND assignments. Contact us at hndassignmenthelp@gmail.com.

HND in business management offered by the HND Assignment Help offers high quality work for the mandatory as well as optional units such as the work based experience (WBE), employability skills, business ethics, European Business, operation management in business, small business enterprise, Quality management in business, internet marketing, human resource development, managing human resource, human resource management, advertising and promotion in business, Managing communication, knowledge and information (MCKI), Managing business activities to achieve results (MBAAR), Working with and leading people (WWLP), Personal and professional development (PPD), Research project (RP), Business strategy, Business decision making, marketing principle, Organization and behavior, Managing financial resources and decisions (MFRD) and Business environment.  

HND Assignment help offered for the Health and social care would include 100% unique content and high quality content based on the given specific case study for the healthcare context. Every unit of the health and social care would consider specific case scenario which would be answered keeping in mind the HND requirements. HND in health and social care help offered by HND assignment help would include help on various mandatory and optional units such as PPD in health and social care, Health & safety in HSC, Communication in HSC, Understanding specific needs in HSC, The role of public health in HSC, Empowering users in HSC and Research project in HSC etc. So contact us at www.hndassignmenthelp.co.uk, www.hndassignmenthelp.co.uk and www.hndassignmenthelp.co.uk.au.

List of latest assignments offered by HND Assignment Help are as under:












About the author

HND Assignment Help is the #1 Assignment help company offering hnd business management assignments at most affordable prices and 100% plagiarism free content. Contact for hnd business assignments at hndassignmenthelp@gmail.com. We are pioneer in btec hnd assignments since more than 7 years and have provided btec hnd assignment help for students around the world. Login http://www.hndassignmenthelp.co.uk for more details.




+44-7464884564 (Call and what’s app)



Also Available On


Fulltime Experts

24*7 Support

100+ Subjects Covered
Best Price Guaranteedt

Get A Quick Quote

Attachment is mandatory *