UNIT 16: MANAGING COMMUNICATIONS, KNOWLEDGE AND INFORMATION

UNIT 16: MANAGING COMMUNICATIONS, KNOWLEDGE AND INFORMATION

 

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  Unit 16: Managing Communications,
    Knowledge and Information
  Unit code: L/601/0950
  QCF level: 4  
  Credit value: 15 credits
       

 

  • Aim

 

The aim of this unit is to show how communications, knowledge and information can be improved within an organisation including making better use of IT systems.

 

  • Unit abstract

 

This unit recognises that communications do not automatically take place effectively in organisations and that both information and work-based knowledge is often insufficient when decisions are made. Learners will look at how managers can improve the planning of their communications processes as well as their communication skills. Learners will understand why managers need to adopt a more inclusive approach to stakeholders affected by the decisions they make and why they need to network on a more structured basis. The unit also looks at how managers can make the information and knowledge they gain accessible to other parts of the organisation.

 

The unit is designed to develop learner understanding of the interaction between communications, knowledge and information. It also covers how IT systems can be used as a management tool for collecting, storing, disseminating and providing access to knowledge and information.

 

  • Learning outcomes

 

On successful completion of this unit a learner will:

 

  • Understand how to assess information and knowledge needs

 

  • Be able to create strategies to increase personal networking to widen involvement in the decision-making process

 

  • Be able to develop communication processes

 

  • Be able to improve systems relating to information and knowledge.

 

 

 

 

 

 

 

 

 

 

 

 

 

BH023329 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Business – 73  
Issue 1 – April 2010 © Edexcel Limited 2010  
   

 

UNIT 16: MANAGING COMMUNICATIONS, KNOWLEDGE AND INFORMATION

 

 

 

Unit content

 

 

 

  • Understand how to assess information and knowledge needs

 

Sources: internal and external, primary and secondary, formal and informal, team workers, customers and other stakeholders

 

Types: qualitative and quantitative, tacit and explicit, official and unofficial, policy and opinion

 

 

  • Be able to create strategies to increase personal networking to widen involvement in the decision-making process

 

Sources: stakeholders and useful contacts, internal and external Methods: formal, informal

 

Strategies: formal and informal, direct or via media, relating and interacting, trust and confidentiality, forming business relationships, decision making and decision taking

 

  • Be able to develop communication processes

 

Types: meetings and conferences, workshops and training events, internet and email, written, telephone, video conferencing, one-to-one meetings

 

Approaches: structured and coordinated, planned, formal and informal

 

Strategy: advantages, disadvantages; informal, face-to-face, formal in writing, emotional, intelligence

 

  • Be able to improve systems relating to information and knowledge

 

Type: hard and soft, websites and mailings, access and dissemination

 

Style: trends and patterns, diagrams and text, consistent and reliable, current and valid; legal and confidential

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

74 BH023329 – Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Business  
– Issue 1 – April 2010 © Edexcel Limited 2010  
   

 

UNIT 16: MANAGING COMMUNICATIONS, KNOWLEDGE AND INFORMATION

 

 

 

Learning outcomes and assessment criteria

 

 

 

  Learning outcomes Assessment criteria for pass  
  On successful completion of The learner can:  
  this unit a learner will:      
           
  LO1 Understand how to assess   1.1 discuss the range of decisions to be taken  
  information and knowledge   1.2 examine the information and knowledge needed to  
  needs    
      ensure effective decision taking  
         
      1.3 assess internal and external sources of information and  
        understanding  
      1.4 justify recommendations for improvement  
           
  LO2 Be able to create strategies   2.1 identify stakeholders for a decision-making process  
  to increase personal   2.2 make contact with those identified and develop  
  networking to widen    
      business relationships  
  involvement in the decision-      
         
  making process   2.3 involve those identified in the decision making as  
        appropriate  
      2.4 design strategies for improvement  
         
  LO3 Be able to develop   3.1 report on existing processes of communication in an  
  communication processes     organisation  
      3.2 design ways to improve appropriateness  
      3.3 implement improvements to ensure greater integration  
        of systems of communication in that organisation  
      3.4 create a personal plan to improve own communication  
        skills  
         
  LO4 Be able to improve systems   4.1 report on existing approaches to the collection,  
  relating to information and     formatting, storage and dissemination of information  
  knowledge     and knowledge  
      4.2 carry out appropriate changes to improve the collection,  
        formatting, storage and dissemination of information  
        and knowledge  
      4.3 implement a strategy to improve access to systems of  
        information and knowledge.  
           

 

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