Unit 23: Employability Skills

Unit 23:
Employability Skills
Unit code:
QCF level:
Credit value:
• Aim
unit provides learners with the opportunity to acquire honed employability
skills required for effective employment.
• Unit abstract
learners, regardless of their level of education or experience, require honed
employability skills in order to successfully enter the health and social care
sector. This unit gives learners an opportunity to assess and develop an
understanding of their own responsibilities and performance in or when entering
the workplace.
covers the skills required for general employment such as interpersonal and
transferable skills, and the dynamics of working with others in teams or groups
including leadership and communication skills. It also deals with the everyday
working requirement of problem solving which includes the identification or
specification of the ‘problem’, strategies for its solution and then evaluation
of the results of the solution through reflective practices
Please note that this unit may not be taken
alongside Unit 28: Work-based Experience.
• Learning outcomes
On successful completion of this unit a
learner will:

Theories and concept of human development and behavior

Applying promotional techniques
1 Be able to determine own responsibilities and
2 Be able to develop interpersonal and
transferable skills
3 Understand the dynamics of working with
able to develop strategies for problem solving.

BH023333 – Edexcel
BTEC Levels 4 and 5 Higher Nationals specification in Health and Social Care

Issue 1 – May 2010 ©
Edexcel Limited 2010
Unit content

Be able to determine own responsibilities and performance
responsibilities: personal responsibility; direct and
indirect relationships and adaptability, decision-making processes and
skills; ability to learn and develop within the work role; employment
legislation, ethics, employment rights and responsibilities
Performance objectives:
reviewing current capabilities, setting, monitoring and evaluating performance
appraisal systems: uses of performance appraisals eg 360
degree evaluation, salary levels and bonus payments, promotion strengths
and weaknesses, training needs; communication; appraisal criteria eg production
data, personnel data, judgemental data; rating methods eg ranking, paired
comparison, checklist, management by objectives
Motivation and
performance: application and appraisal of motivational
theories and techniques, rewards and incentives, manager’s role,
self-motivational factors
Be able to develop interpersonal and transferable skills
communication: verbal and non-verbal; awareness and use of
body language, openness and responsiveness; formal and informal feedback
to and from colleagues; ICT as an effective communication medium; team meetings
Interpersonal skills:
personal effectiveness; working with others; use of initiative; negotiating skills;
assertiveness skills; social skills

Finance for managers
management: prioritising workload; setting work objectives; making
and keeping appointments; working steadily rather than erratically; time
for learning; reliable estimate of task time
Problem solving:
problem analysis; researching changes in the workplace; generating solutions;
choosing a solution
Understand the dynamics of working with others
with others: nature and dynamics of team and group work;
informal and formal settings; purpose of teams and groups eg long-term
corporate objectives/strategy; problem solving and short-term development
projects; flexibility/adaptability; team player; negotiating responsibilities
and work arrangements; conflict resolution
and team building: selecting team members eg specialist roles,
skill and style/approach mixes; identification of team/work group roles;
stages in team development eg team building, identity, loyalty, commitment to
shared beliefs, team health evaluation; action planning; monitoring and
feedback; exchanging constructive feedback; coaching skills; ethics; effective
leadership skills eg setting direction, setting standards, motivating,
innovative, responsive, effective communicator, reliable, consistent

– Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Health and
Social Care

Issue 1 – May 2010 © Edexcel Limited 2010
Be able to develop strategies for problem solving
of the problem:
definition of the problem; analysis and clarification
Identification of
possible outcomes: identification and assessment of various
alternative outcomes
and methods:
problem-solving methods and tools; tracking progress and results
and implement: sources of information; solution
methodologies; selection and implementation of the best corrective
action eg timescale, stages, resources, critical path analysis
evaluation of whether the problem was solved or not; measurement of solution
against specification and desired outcomes; sustainability

BH023333 – Edexcel
BTEC Levels 4 and 5 Higher Nationals specification in Health and Social Care

Issue 1 – May 2010 ©
Edexcel Limited 2010
Learning outcomes and assessment criteria

Learning outcomes
Assessment criteria
for pass
On successful
completion of
The learner can:
this unit a learner
LO1 Be able to
determine own
develop a set of own
responsibilities and performance
responsibilities and
performanceHND Assignment Help
evaluate own effectiveness against
defined objectives
make recommendations for improvement
review how motivational techniques
can be used to
improve quality of performance
LO2 Be able to
develop solutions to work-based
interpersonal and
communicate in a variety of styles
and appropriate
transferable skills
manner at various levels
identify effective time-management
LO3 Understand the
dynamics of
explain the roles people play in a
team and how they
working with others
can work together to achieve shared
analyse team dynamics
suggest alternative ways to complete
tasks and achieve
team goals
Be able to develop strategies
evaluate tools and methods for
developing solutions to
for problem solving
develop an appropriate strategy for
resolving a
particular problem
evaluate the potential impact on the
business of
implementing the strategy


Business law

Planning a new business venture
– Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Health and
Social Care

Issue 1 – May 2010 © Edexcel Limited 2010
This unit has links
with, for example:
• Unit
4: Personal and Professional Development in Health and Social Care
• Unit
6: Research Project
• Unit
28: Work-based Experience.
It also links with
the following Asset Skills cross-sectoral Employability Matrix:
B2.4: Plan and manage
time, money and other resources to achieve goals
B3.3: Find and
suggest new ways to achieve goals and get the job done and achieve goals
B4.5: Plan for and
achieve your learning goals
C1.1: Understand the
roles people play in a group and how you can best work with them
C1.7: Lead or support
and motivate a team to achieve high standards
C2.6: Find new and
creative ways to solve a problem.
unit also has links with the National Occupational Standards in Health and
Social Care. See Annexe B for mapping.
unit also has links with the National Occupational Standards in Leadership and
Management for Care Services. See Annexe C for mapping.
Access to a range of work-related exemplars
(for example appraisal and development systems, team health checks, job
descriptions, action plans, communication strategies) will be needed to deliver
this unit.
Learners can generate assessment evidence through a range
of possible activities including individual work placements, project
management, research reports, development of case studies, the process of
working with others (for example employee–supervisor roles, teamwork, group
work) and everyday communication within the workplace.
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