Employability Skills A/601/0992
LO1 Be able to determine own responsibilities and
Structure of the Edexcel BTEC Level 4 HNC in Hospitality Management

Be able to determine own responsibilities and performance Own responsibilities:
personal responsibility; direct and indirect relationships and adaptability,
decision-making processes and skills; ability to learn and develop within the
work role; employment legislation, ethics, employment rights and
responsibilities Performance objectives: setting and monitoring performance
objectives Individual appraisal systems: uses of performance appraisals eg
salary levels and bonus payments, promotion strengths and weaknesses, training
needs; communication; appraisal criteria eg production data, personnel data,
judgemental data; rating methods eg ranking, paired comparison, checklist,
management by objectives Motivation and performance: application and appraisal
of motivational theories and techniques, rewards and incentives, manager’s
role, self-motivational factors
1.1 develop a
set of own responsibilities and performance objectives
1.2 evaluate
own effectiveness against defined objectives
1.3 make
recommendations for improvement

review how motivational techniques can be used to improve quality of

Unit 4 – Personal  and professional development in health and social care

LO2 Be able to develop interpersonal and transferable skills

Be able to develop interpersonal and transferable skills Effective
communication: verbal and non-verbal eg awareness and use of body language,
openness and responsiveness, formal and informal feedback to and from
colleagues; ICT as an effective communication medium; team meetings Interpersonal
skills: personal effectiveness; working with others; use of initiative;
negotiating skills; assertiveness skills; social skills Time management:
prioritising workload; setting work objectives; making and keeping
appointments; working steadily rather than erratically; time for learning;
reliable estimate of task time Problem solving: problem analysis; researching
changes in the workplace; generating solutions; choosing a solution
2.1 develop
solutions to work-based problems
2.2 communicate
in a variety of styles and appropriate manner at various levels

identify effective time-management strategies

LO3 Understand the dynamics of working with others

Understand the dynamics of working with others Working with others: nature and
dynamics of team and group work; informal and formal settings, purpose of teams
and groups eg long-term corporate objectives/strategy; problem solving and
short-term development projects; flexibility/adaptability; team player Teams
and team building: selecting team members eg specialist roles, skill and
style/approach mixes; identification of team/work group roles; stages in team
development eg team building, identity, loyalty, commitment to shared beliefs,
team health evaluation; action planning; monitoring and feedback; coaching
skills; ethics; effective leadership skills eg setting direction, setting
standards, motivating, innovative, responsive, effective communicator,
reliability, consistency
3.1 explain the
roles people play in a team and how they can work together to achieve shared
3.2 analyse team dynamics
suggest alternative ways to complete tasks and achieve team goals

unit 18 complementary therapies
LO4 Be able to develop strategies for problem solving

Be able to develop strategies for problem
solving Specification of the problem: definition of the problem; analysis and
clarification Identification of possible outcomes: identification and
assessment of various alternative outcomes Tools and methods: problem-solving
methods and tools Plan and implement: sources of information; solution
methodologies; selection and implementation of the best corrective action eg
timescale, stages, resources, critical path analysis Evaluation: evaluation of
whether the problem was solved or not; measurement of solution against
specification and desired outcomes; sustainability

Unit 4 – Personal  and professional development in health and social care
4.1 evaluate
tools and methods for developing solutions to problems
4.2 develop an
appropriate strategy for resolving a particular problem

evaluate the potential impact on the business of implementing the strategy

Influences on health and social care organization 

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