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Communication in health and social care 

Why effective Communication skills are important in health and social care setting. Effective communication skills play vital role in health and social care as they help to establish good relationship with the healthcare users, management and colleagues. This would allow people working in healthcare to gain access of the vital information from the healthcare users.
Unit 1 Communication in health and social care is an essential module in HND Health and social care course for level 3,4,5,6 and 7. This unit emphasizes on the importance of communication in health and social care setting. This answers how effective communication in health and social care allow care workers working in health and social care to develop a good rapport with users. Factors influencing communication process in health and social care are also determined to control them. Further learning objective deals with use of ICT to improve upon communication in health and social care.
Here is the list of learning objectives for this unit
LO1 Be able to explore how communication skills are used in health and social care
LO2 Understand how various factors influence the communication process in health and social care
LO3 Be able to explore the use of information and communication technology (ICT) in health and social care
First learning objective for the unit discusses ways in which effective communication in health and social care can be developed. This deals with below sub tasks:
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LO1 Be able to explore how communication skills are used in health and social care

1.1 apply relevant theories of communication to health and social care contexts
1.2 use communication skills in a health and social care context
1.3 review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings
1.4 Analyze the use of strategies to support users of health and social care services with specific communication needs.

First learning objective in the unit discusses several important aspects related to communication in health and social care. First it provide importance why communication importance in health and social care. Further it deals with role of verbal communication in health and social care as along with verbal communication, non-verbal communication is also adopted to deal with users and enhance their experience. Barriers of communication should be explored and dealt with utmost care so that users and care workers can communicate without hindrance to develop a win-win situation for both. Communication cycle should be well explained to the care workers working in healthcare field as this would lead to good communication skills in them. Users should also be interviewed to know barriers to effective communication so that they can gain benefits. Formal communication in health and social care is equally important to information communication. Written communication in health and social care can also be used with differently abled users of health and social care. Different theories of communication in health and social care are applicable under different circumstances and employees should know them very well. Moreover, one to one communication in health and social care and group communication in health and social care needs more focus as these abilities would enhance experience to users of health and social care.
Second learning objective in the unit deals with the factors influencing communication process in health and social care setting and deals with below sub tasks:

LO2 Understand how various factors influence the communication process in health and social care

2.1 Explain how the communication process is influenced by values and cultural factors
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care
2.3 Analyze the effectiveness of organizational systems and policies in promoting good practice in communication
2.4 Suggest ways of improving the communication process in a health and social care setting
Second learning objective for the unit deals with factors and their influence on communication in health and social care. These factors include cultural factors and values from both employees and users of health and social care setting. Moreover, charters, code of practice and legislation are also important while communicating with the users of health and social care. Organizational system and policies are vital in promoting good practice in health and social care setting. Management has key role in finding out ways to improve upon communication process in health and social care setting.
Third learning objective for the unit deals with the usage of information and communication technology to improve upon communication process in health and social care. It covers below sub tasks
Communication in health and social care

LO3 Be able to explore the use of information and communication technology (ICT) in health and social care

3.1 Access and use standard ICT software packages to support work in health and social care
3.2 Analyze the benefits of using ICT in health and social care for users of services, care workers and care organizations
3.3 Analyze how legal considerations in the use of ICT impact on health and social care
Third learning objective for the unit deals with the role of ICT to promote effective communication in health and social care setting. There are several standard ICT software package for supporting communication in health and social care. Benefits for ICT software package for care workers, care organizations and social are users should be evaluated and efforts should be to enhance these benefits. Finally, legal considerations associated with the usage of ICT in health and social care should be evaluated so that care organizations can use them accordingly.
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