Unit -26 Facilitating Change in Health and Social Care Management
Unit Leader Name
Internal Verifier Name
Date of Issue
14th May 2018
Date of Submission
4th August 2018
Coursework Rules and Regulations
Plagiarism – the College takes plagiarism and academic misconduct seriously and therefore, suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your Student Handbook for further details of course of action for plagiarism issue.
‘Plagiarism’ is presenting somebody else’s work as your own. It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work.
Student Declaration – all coursework submission will need to bear a declaration signed by you.
1 You are required to submit your coursework on-line through the College’s Virtual Learning Environment (VLE) which can be accessed through http://stpmoodle.net. Detailed information about this is available in the Student Handbook.
2 Details of submission procedures and related course of actions can be obtained from the Academic Administration Department or the Student Handbook.
3 If you are unable to submit your coursework on time due to extenuating circumstances, you are required to make an application to your respective Schools for it to be considered, using an ‘Extenuating Circumstances Form’ available from the Academic Admin Office. Do not ask the lecturers responsible for the course – they are not authorised to award an extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
4 Specific requirement or subject specific requirement for coursework submission will be stated further in the assignment brief or will be advised by your lecturer.
To achieve the criteria the evidence must show that the student is able to:
LO1 – TASK 1
Understand the factors that drive change in health and social care services
Explain the key factors that drive change in health and social care services
Assess the challenges that key factors of change bring to health and social care services
LO2 – TASK 2
Understand to evaluate recent changes in health and social care services
Devise a strategy and criteria for measuring recent changes in health and social care
Measure the impact of recent changes on health and social care services against set criteria
Evaluate the overall impact of recent changes in health and social care
Propose appropriate service responses to recent changes in health and social care services
LO3 – TASK 3
Understand the principles of change management.
Explain the key principles of change management
Explain how changes in health and social care are planned
Assess how to monitor recent changes in health and social care services
In addition to the PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades
M1 Identify and apply strategies to find appropriate solutions
Effective judgment has been made.
Effective approach to study has been applied.
To achieve M1, students must demonstrate their effective judgment by offering their own solutions to the challenges triggered by the change. (AC 1.2)
To achieve M1, students must evaluate how each stakeholder influences the planning process and its impact on change. (AC 3.2)
Has submitted work by the agreed due date
M2 Select / design and apply appropriate methods / techniques
Relevant theories, methods and techniques have been applied
To achieve M2, students must use appropriate resource materials for the assignment including the use of books, journals, publication and text and internet throughout their assignment. Additionally, students must cite all references and sources of material used both for in-text citation and reference page within the assignment by using Harvard referencing style.
M3 Present and communicate appropriate findings
The appropriate structure, approach and range of sources of informationhas been used.
To achieve M3 students must use appropriate structure and sequence throughout the assignment. The work must be concise and succinct, developing their academic arguments in an orderly manner.
D1 Use critical reflection to evaluate own work and justify valid conclusions.
Conclusions made through the synthesis of ideas, against criteria.
To achieve D1, students must critically evaluate the overall impact of recent changes in health and social care with specific reference to the issues mentioned in the case study. (AC 2.3)
D2 Take responsibility for managing and organizing activities
Substantial activities, projects or investigations have been planned, managed and organised
To achieve D2, students must substantially justify their choice of strategy(s) and criteria by showing own analytical thinking. (AC2.1)
To achieve D2, students must ensure their proposed responses to change are aimed at the case study organization. Students must also be thoughtful of the impact of their suggestions. (AC 2.4)
Innovation and creative thought have been applied and problems solves
To achieve D3, students must apply creative and critical thinking while applying various models of change to the issues faced in the case study organization. (AC3.1)
To achieve D3, students must demonstrate creativity and genuine thinking while assessing monitoring methods linking them to the case study fully well. (AC 3.3)
For this assignment you must effectively demonstrate your understanding and skills in facilitating change in Health and Social Care Organisations. To do so you must carry out the tasks below in relation to the CQC report for Beacon Edge Care Home (BECH).Carefully read the CQC report for Beacon Edge Care Home (BECH). The CQC reports showed a need for urgent changes in the Hospital. Then, imagine that you are a Team Leader or Manager and you are responsible for facilitating change. You are required to identify and make required changes before the next CQC inspection. To carry out this task, you must carry out research on relevant available literature / data sources to answer the tasks below. It is advisable that you consult relevant sources of literature and data (e.g. free NHS or CQC online reports and texts) on the organization to fully understand the context of change.
Format: Written REPORT, this will be in three sections TASK A, B and C with each assessment criteria as a subheading.
Suggested word count: 4000 (+/-10%) words
In relation to the given CQC report
Explain the key factors that drive change in health and social care ( AC 1.1)
Assess the challenges that key factors of change brings to health and social care services (AC 1.2, M1)
[To answer the above assignment criteria use any or all these: PEST Analysis, SWOT Analysis or Force Field Analysis, to depict the factors driving change in your chosen organisation. You should be able to show the potential challenges of these factors for service users, staff and the organisation, why you identified these factors and some potential priorities for change. The PEST and SWOT analyses samples can be found on STP Moodle week 2]
In relation to the given CQC report
Devise a strategy and criteria for measuring recent changes in health and social care (LO 2.1, D2)
Measure the impact of recent changes on health and social care services against set criteria (LO 2.2)
Evaluate the overall impact of recent changes in health and social care (LO 2.3, D1)
[To answer the above assessment criteria, you have to devise own criteria and strategies to show how you will measure the impact of recent changes which could be either plan or unplanned for all the different stakeholders. You need to read and research extensively into the background of your chosen type of organisation to understand the context of change and how change might be measured and evaluated]
Propose appropriate service responses to recent changes in health and social care services (LO 2.4, D2)
[To answer the above criterion you have to propose how your chosen organisation could respond to the recent changes you evaluated above. You should reflect on possible impacts both negative and positive of your suggestions on service users, professionals and the organisation to compare the options]
In relation to you’re the given CQC report
Explain the key principles of change management (LO 3.1, D3)
(To answer the above assessment criteria you need to explain the key principles of change management e.g. reducing resistance, creating ownership, different models e.g. Kubler-Ross, Lewin, Kotter, etc., to be considered for successful planning, implementation and monitoring of change in your chosen context.
Explain how changes in health and social care are planned (LO3.2)
Assess how to monitor recent changes in health and social care services (LO3.3, D3)
[To answer the above assessment criteria, explain how change could be planned to meet the change priorities you identified earlier, and assess how the changes could be monitored during / after implementation. You may wish to include a project timeline diagram/chart to represent your change plan and monitoring/measurement process, although this is optional. This diagram is found on STP Moodle under week 8].
You will receive formative feedback and comments on your report, which you must submit in Week 4 (Task A). Thereafter Week 7 (Task B) and Week 10 (Task C) can be shown to your lecturer as a printed version in class or emailed to your lecturer for feedback and one-to-one consultation. You will be given feedback on work you present formatively. Please use the feedback to improve on your work before your final submission.
Learning outcome 1 (LO 1.1 and 1.2)
1.1 Explain the key factors that drive change in health and social care services
1.2 Analyse Assess the challenges that key factors of change bring to health and social care service.
Learning outcome 2 (LO 2.1, 2.2, 2.3 and 2.4)
2.1 Devise a strategy and criteria for measuring recent changes in health and social care
2.2 Measure the impact of recent changes on health and social care services against set criteria
2.3 Evaluate the overall impact of recent changes in health and social care
2.4 Propose appropriate service responses to recent changes in health and
social care services
Learning outcome 3(LO 3.1, 3.2 and 3.3)
3.1 Explain the key principles of change management
3.2 Explain how changes in health and social care are planned
3.3 Assess how to monitor recent changes in health and social care services
1 Understand the factors that drive change in health and social care services
Political and legal: factors e.g. Modernisation agenda; current legislation e.g. Health Act 1999, NHS and Community Care Act 1990, Health and Social Care Act 2001; changes of
Government; funding issues.
Demographic and cultural: factors e.g. Ageing population, minority ethnic community needs,
Lifestyle factors, public awareness (perceptions) and news media, human factors
Technological: factors e.g. Electronic record keeping; electronic communication; assistive technology
2 Be able to evaluate recent changes in health and social care services
Impact of recent changes on organisations and staff: how services are organised; effect on front-line staff; effect on service delivery; impact of recent changes on users of services: direct users; families of those who use services benefits of recent changes: for the government; for workers in services; for those who use services
3 Understand the principles of change management
Key principles of change management: Kotter’s eight steps to successful change; Leavitt’s model of change; people’s reactions to change; dealing with people’s fears and anxieties; understanding people’s needs; reducing resistance to change; leading change; creating ownership
How change is planned: methods e.g. Consultation; communication; top-down or bottom-up; management style; use of informal social systems; reconditioning; managing anxiety; staff development needs How change is monitored: measuring and monitoring e.g. Evaluative research surveys; customer/staff satisfaction; measures of efficiency (cost-benefit, referral rates, case completion, waiting and response times)
Formative assessment will take place to advise you on your progress within the term (during the 5th week) and the ways in which you could improve before the final (summative) submission. The feedback is for your benefit and is not part of your final grade for the unit. Formative feedback may, however, not be as detailed as the final feedback you receive, and may be in verbal and/or written form (at the lecturer’s discretion). You will be asked to submit your work for formative feedback in electronic or hard copy form to which you will receive verbal and/or written feedback.
Final (Summative) Submission
You need to submit the report covering all the 4 sections which relate to all the assessment requirements in this unit via www.stponline.co.uk on or before 31th July 2015.
Each Unit will be graded as a Pass, Merit, and Distinction when all learning outcomes and assessment criteria have been met.
A Pass is awarded for the achievement of all Learning Outcomes against the specified Assessment Criteria.
A Merit or Distinction is awarded for higher level achievement upon achieving the M’s and D’s criteria.
If all required assessment criteria have not been achieved the work is graded ‘Referred’.
If the work illustrate more than the similarity % cap or concern over originality of part or all content of the work, it is graded ‘Withheld’. The student will then be interviewed to ascertain originality.
In the case of incomplete work or partial submission (others such as blank template, no evidence of real attempt), the work is graded ‘Unreasonable Submission’.
When a Unit has been assessed, Grades are reported on the College’s VLE. You can obtain the grade awarded by viewing the Submission Inbox, navigating different tabs to see the status of your submission. By viewing the Report, the Originality can be obtained. Clicking on the GradeMark tab will reveal the QuickMark comments. Clicking on the General Comment tab will reveal the comments made by the Assessor and Internal Verifier.
Please note that numeric value (for example, 75% for Distinction) is used to classify the different grades awarded to support the system requirement on the College’s VLE, Grades are reported on the VLE as follow:
W1 – direct copy from various sources
W2 – collusion
(Note: detailed feedback on W1 and W2 will be provided by the Assessor in the General feedback section.)
For any late submission without approved Extenuating circumstances prior to the set deadline, the grade is capped at a PASS.
It is expected that the guided word count are adhered to when writing your coursework.